Curse

Sir Skullcrasher · May 27, 2009, 05:00 AM // 05:00

Glad A-Net is trying to fix this problem. Should we be worry about that this kind of billing issues here in the US? I'm afraid to try and buy the last storage tab for my account now lol!

Kayzin Kasato · May 27, 2009, 06:20 AM // 06:20

Just an update for everyone, I bought all of the skill packs and Eye of the North via the in game store, and I also have been banned for payment fraud, so it's not just the Storage Panes causing this.

maraxusofk · May 27, 2009, 07:00 AM // 07:00

Quote:

Originally Posted by Mokeiro

Well, it's seem logical what happened to you.

Look at it from the NCsoft PoV, the prices for panes are so ridiculous high, almost a fraud, that only bad people with stolen credit cards would buy them, so they ban everyone who buy storage pane.

LOLOL. +1 to you sir

Gill Halendt · May 27, 2009, 08:02 AM // 08:02

Quote:

Originally Posted by Kayzin Kasato

Just an update for everyone, I bought all of the skill packs and Eye of the North via the in game store, and I also have been banned for payment fraud, so it's not just the Storage Panes causing this.

There was an issue with PlayNC EUROPE INTERNET GB not receiving payments during the weekend. So ANYTHING purchased in that period of time caused an account suspension for payment fraud.

I bought a makeover, for example, and I got banned. What pisses me off is that I got it to fix a 10 hours old character I didn't bother to just remake when I noticed I picked the wrong hair color. Go figure...

BTW, any news? Anyone else having their bans lifted up to now?

Sigh, I had three days off to play a little bit more, and by the time I get my account back they'll all be gone and I'll be back to work.

Kayzin Kasato · May 27, 2009, 09:10 AM // 09:10

Quote:

Originally Posted by Gill Halendt

There was an issue with PlayNC EUROPE INTERNET GB not receiving payments during the weekend. So ANYTHING purchased in that period of time caused an account suspension for payment fraud.

I bought a makeover, for example, and I got banned. What pisses me off is that I got it to fix a 10 hours old character I didn't bother to just remake when I noticed I picked the wrong hair color. Go figure...

BTW, any news? Anyone else having their bans lifted up to now?

Sigh, I had three days off to play a little bit more, and by the time I get my account back they'll all be gone and I'll be back to work.

I just scanned the thread and only saw the storage panels being banned, so I thought it wouldn't hurt to post what information I did in case it could be of help to anyone.

As soon as my account is unbanned I will be buying a makeover also, and hope that my account isn't re-banned!

Izual83 · May 27, 2009, 11:11 AM // 11:11

After 2 days I received no response from support, i bought Eye of the North, Factions and a pack with core skills from the GW Shop. I check my VISA ELECTRON account and the shop has taken the money.

I wrote the ticket in italian, because someone told me that there's Italian support.

Should i update the ticket in English?

Gill Halendt · May 27, 2009, 11:41 AM // 11:41

Quote:

Originally Posted by Izual83

After 2 days I received no response from support, i bought Eye of the North, Factions and a pack with core skills from the GW Shop. I check my VISA ELECTRON account and the shop has taken the money.

I wrote the ticket in italian, because someone told me that there's Italian support.

Should i update the ticket in English?

Don't know, my ticket in Italian is yet to be updated, while the one in English is still "waiting", after being excalated more than 36 hours ago.

Yesterday was Bank Holiday in the UK, so I guess they'll start working on this issue today.

I just wish they were as reactive as their automated ban system, it's getting a bit frustrating to have no reply from the support for so long...

dr love · May 27, 2009, 12:13 PM // 12:13

as if the storage pane wasn't already a bad deal to purchase. lol...

Thowra Wildfire · May 27, 2009, 12:17 PM // 12:17

Quote:

Should i update the ticket in English?

If you've not receive any response at all from support, maybe try submitting a new request.

I've also had my account 'terminated' (bought a make-over kit on Friday), only response I've had so far is that my ticket has been forwarded to the European team (just used the website site, which is US, but I'm in Australia), and was given the following for further contacts:

http://uk.support.ncsoft.com/( UK Support Team )
http://fr.support.ncsoft.com/ ( French Support Team )
http://de.support.ncsoft.com/ ( German Support Team )

So I don't know, maybe try the UK support - is likely what I'll end up doing, if no further response in a couple of days.

thelessa · May 27, 2009, 01:06 PM // 13:06

What I would like to know is if we buy something now are we safe? Or will we be banned now too?

Orange Milk · May 27, 2009, 01:29 PM // 13:29

IMO here what currently needs done.

On the GuildWars Official site, pehaps in the "Latest News" section or in the "Hot Links" section there needs to be anouncemnet of this situation with the EXACT instructions and links to support that people need to do/use to get this situation sorted out. There should also be posted a REAL apology aswell as a firm explanation, though the explanation can wait until all details become specifics and all answers are found.

Not everyone that plays GW uses this site so even though some people have posted links here that won't help everyone. The site has several ways to contact support listed, perhaps a singular email can be created simply for this problem needs set up, or instructions stating "Be sure your email header topic states "blah blah blah" so you can be directed to the correct persons"

Anyway, I still feel this is being handled poorly is all.

FalconDance · May 27, 2009, 01:42 PM // 13:42

It DOES happen and HAS happened outside Europe, just so everyone knows. A friend of mine was banned/terminated for "fraud" when he purchased storage panes (when they first came out) in the US. It took *two weeks* and not only him being in constant contact, but a couple of us also pestering Anet support to get off their duffs and make right. Luckily, he got his account back, intact, but it is something that never should have happened to begin with........

(He had to be very persistent and not just wait for them to get around to the problem.)

Support has proven to be even more inept than usual lately, imo.

Gill Halendt · May 27, 2009, 02:28 PM // 14:28

I'm loosing faith, dealing with the support seems to be absolutely pointless.

No replies so far. I'm growing tired of this situation.

ErinMaelranaidh · May 27, 2009, 02:53 PM // 14:53

Be patient. You know there are many of us who've been banned.

I had an answer, a few hours ago, to ask for my playNC account name (Strange by the way, since there's a field where we can specify NCSoft account name, in the contact form, but anyway sent the account name...).

Farren · May 27, 2009, 03:00 PM // 15:00

Quote:

Originally Posted by Gill Halendt

I'm loosing faith, dealing with the support seems to be absolutely pointless.

No replies so far. I'm growing tired of this situation.

Just wait... even if they do not answer, they certainly work on this issue.

I know how upsetting it is to wait but you'll recover your account soon

It's not actually the same, but I felt like you when my account was hacked and they gave it back to me.

UNOXani · May 27, 2009, 04:05 PM // 16:05

Im being patient and calm, I know their working on it, my only concern is I put things into the new storage slots and if they remove them (As for whatever reason it may not have "purchased" them), will I loose what I put in there? (Not that a few missing Elite Tombs will kill me, but its annoying they maybe lost through no fault of my own)

Im emailing them each day around the same time chasing an update if I havent heard from them.

The other thing thats worrying me is the wife thinks this is now normal, and seems to think offering more social time is an alternative! Please Anet, I cant allow this to happen!

Kira_cdt · May 27, 2009, 05:16 PM // 17:16

Hello, I too am affected by this problem Account Baned afraud money , no reason Code=045., I am from Spain and would like to know how and where to send you emails that you answered. Since I'm trying everything sent to the technical Spanish, the English messages in English.
I've tried everything and I do not get any response.
This is going to solve quite scared because I am buying the new pack of 3 games and 2 days I took it off = (
Anyway if someone could give me some information

Thank you very much

Martin Kerstein · May 27, 2009, 05:24 PM // 17:24

Update:

For those of you that send me a PM with your ticket number: I checked with Support, your tickets are all there in the queue, so they are not lost.

Unfortunately, Support can only work on X number of tickets at the same time, and that is causing the delays.

I can fully understand that you are frustrated and angry. I can only assure you that if you send a ticket to Support, the issue will be resolved and your account will be unblocked.

@Xanidark: As far as I know, the items will be back on the storage panel after the account and the panel are re-instated- but I do not know all of the nitty-gritty technical details.

For those of you that are concerned about the security and buying things in the store: It was a mistake that has been sorted out, so it is safe to buy stuff.

Again, my apologies - as I am based in Seattle now, I also have to deal with the time difference when I talk to European Support.

Gill Halendt · May 27, 2009, 05:35 PM // 17:35

Quote:

Originally Posted by Martin Kerstein

Update:

For those of you that send me a PM with your ticket number: I checked with Support, your tickets are all there in the queue, so they are not lost.

Unfortunately, Support can only work on X number of tickets at the same time, and that is causing the delays.

I can fully understand that you are frustrated and angry. I can only assure you that if you send a ticket to Support, the issue will be resolved and your account will be unblocked.

Thanks. At least, this is a little bit reassuring.

Kira_cdt · May 27, 2009, 05:40 PM // 17:40

Quote:

Originally Posted by Martin Kerstein

Update:

For those of you that send me a PM with your ticket number: I checked with Support, your tickets are all there in the queue, so they are not lost.

Unfortunately, Support can only work on X number of tickets at the same time, and that is causing the delays.

I can fully understand that you are frustrated and angry. I can only assure you that if you send a ticket to Support, the issue will be resolved and your account will be unblocked.

@Xanidark: As far as I know, the items will be back on the storage panel after the account and the panel are re-instated- but I do not know all of the nitty-gritty technical details.

For those of you that are concerned about the security and buying things in the store: It was a mistake that has been sorted out, so it is safe to buy stuff.

Again, my apologies - as I am based in Seattle now, I also have to deal with the time difference when I talk to European Support.

Hi Martin, I appreciate your work and I know that is a Ticket? I am new to the community Guild Wars and still do not understand much.

And as posted on ticket?

The ticket can be a number when you send something to support you let a thing like that?
The reference number for your question is' XXXXXXXXX '.

I would appreciate instructions on how to let

Thank you very much